// Case studies

The summits we have climbed.

Real projects, real impact. Each case tells a route: where the client started, what we built, and what changed when they reached the summit.

Case / 01
Manager of 200+ vacation rental apartments
PropTech · Vacation rentals
Automation Integrations AI Self-service portal

One platform to scale property management without scaling the team

Starting point

The company managed hundreds of properties across multiple platforms (Airbnb, Booking, banks) and had to manually compile income, commissions, expenses, incidents and owner settlements. A ~10-person admin team spent most of its time answering queries, chasing client documentation and producing custom owner reports. Growing the portfolio meant hiring more staff, which limited scalability.

The transformation
  • Automatic integration with rental platforms and banks
  • Automated check-in and document validation
  • AI-powered customer support for frequently asked questions
  • Automatic incident handling and task assignment
  • Automatic reconciliation of income and payments
  • Automatic generation of owner settlements
  • Self-service portal with history and real-time information
Business impact
  • Significant reduction in repetitive administrative work
  • Capacity to manage more properties without growing the team
  • Better service for owners and guests
  • Greater financial and operational control
  • Higher EBITDA thanks to less admin staff per managed unit
Case / 02
Construction firm specialised in asbestos removal
Construction · Regulated services
BPM ERP AI WhatsApp Document management

Cutting pre-project paperwork to start jobs faster

Starting point

A highly regulated activity that requires extensive documentation from clients, public bodies and internal departments before a job can start. Teams spent considerable time requesting documents by email and phone, delaying project kick-off and complicating planning. Quoting was complex due to technical edge cases and very tight margins.

The transformation
  • Portal for clients and employees
  • Automated document management
  • BPM flows that request and chase pending documents by email and WhatsApp
  • Automatic escalations when things get blocked
  • Automation of sales processes, quoting and CRM
  • Digital management of projects, HR and expenses
  • AI for document classification and decision support
Business impact
  • Drastic reduction in administrative time before a job starts
  • Less reliance on manual follow-up
  • Fewer errors and stronger regulatory compliance
  • Faster execution and invoicing
  • Higher productivity without expanding the admin structure
  • Improved operating margins and room to grow
Case / 03
Finance department of a corporate group
Finance · Corporate group
RPA OCR AI ERP Process automation

Faster, more reliable financial closes that scale with the business

Starting point

A 12-person finance team faced recurring delays in accounting closes and reconciliations. Processes were highly manual and dependent on specific individuals' knowledge, leading to overtime, errors, compliance risks and difficulty obtaining reliable financial information on time.

The transformation
  • Advanced bank reconciliation
  • Automatic invoice capture with OCR and AI
  • Automatic posting via RPA integrated with the ERP
  • Expenses and per-diem portal with automatic validations
  • Automatic integration of payroll and HR information
  • Automation of controls and close processes
Business impact
  • Shorter financial close times
  • Less dependence on specialised resources
  • Elimination of repetitive manual tasks
  • Fewer errors and tax risks
  • Greater financial visibility for management and investors
  • Capacity to absorb growth or acquisitions without scaling the team proportionally
Case / 04
Insurer handling a high volume of claims
InsurTech · Claims management
AI WhatsApp System integration OCR Automation

End-to-end claims automation across systems and providers

Starting point

Claims handling involves many departments, external providers, medical documentation, expert assessments, policy validations and communications with the insured. Much of it was done manually (calls, emails, data entry, validations), driving high operating costs, long resolution times, duplicated work, capture errors, poor customer experience and reliance on specialised staff. In companies with large policy volumes it is one of the main operating cost centres.

The transformation
  • The insured reports the claim via WhatsApp or digital channels
  • AI transcribes voice messages, extracts key information and creates the case file automatically
  • Automatic validation of policies, coverage and payment status
  • Case prioritisation based on severity and urgency
  • Case information centralised in a single platform
  • Integration of hospitals, garages, tow services, assessors and external providers
  • Automatic processing of medical documentation with AI (diagnoses and relevant data)
  • Digital inspections for assessors supported by image analysis
Business impact
  • Significant reduction in administrative cost per case
  • Shorter average resolution time
  • Greater volume capacity without adding headcount
  • Better data quality and traceability
  • Higher customer satisfaction and loyalty
  • Lower operational and regulatory risk
  • Handlers freed up for higher-value work

«We don’t just hand over software — we climb the mountain with you until the business truly changes.»

Nico · K2 Labs

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